Conversational AI is a key differentiator in contact centers
You already know that you can set your customer service apart from the competition by resolving customer inquiries more efficiently and removing the friction for your users. In order to create that customer service advantage, you can build a conversational AI that is completely custom to your business needs, strategies, and campaigns. By using AI-powered […]
What Is Natural Language Understanding NLU?
Automation & what is nlu – leading-edge, intuitive technology that eliminates mundane tasks and speeds resolutions of customer issues for better business outcomes. It provides self-service, agent-assisted and fully automated alerts and actions. Omnichannel Routing – routing and interaction management that empowers agents to positively and productively interact with customers in digital and voice channels. […]